Terms of Service

1. Acceptance of terms

By downloading, installing, or using the Rada application ("the App"), you agree to be bound by these Terms of Service. If you do not agree, do not use the App.

2. The service

Rada is a community-powered traffic incident alert platform for Android and iOS. It allows users to save commute routes, receive push notifications about community-reported incidents on those routes, and submit incident reports visible to other users.

The App is available on Android and iOS.

3. Acceptable use

You agree not to:

• Submit false, misleading, or fabricated incident reports.
• Use the App to harass, intimidate, or harm other users.
• Spam the incident map with repeated or irrelevant reports.
• Attempt to reverse-engineer, scrape, or exploit the App or its API.
• Use automated tools or bots to interact with the App.
• Impersonate another person or create fake accounts.

We reserve the right to remove any content and suspend or permanently ban accounts that violate these rules, at our sole discretion and without prior notice.

4. User-generated content

You retain ownership of the content you submit (incident reports, descriptions, comments). By submitting content, you grant Rada a non-exclusive, royalty-free licence to display that content to other users of the App for the purposes of operating the service.

All incident reports are automatically deleted after 2 hours. You are responsible for ensuring any content you submit is accurate and does not infringe third-party rights.

Zero tolerance for objectionable content. There is no tolerance for objectionable content or abusive behaviour on Rada. You must not post content that is offensive, abusive, harassing, hateful, obscene, threatening, defamatory, or deliberately false.

Any user may report content from the menu on any incident or update, and may block another user from the same menu. Reported content is reviewed, and content reported by multiple users is hidden automatically.

We remove content that violates these terms and may suspend or terminate the account that posted it, without notice. A suspended account can still sign in and view incidents but cannot post reports or updates.

To report content or appeal a suspension, contact hello@solidcreatives.co.ke.

5. Premium subscription

5.1 Pricing

Rada Premium is available monthly or yearly. On Android, pricing is KES 250/month or KES 2,400/year, payable via M-Pesa or Google Play. On iOS, pricing is set in USD via the App Store and shown at checkout. Pricing is subject to change; existing subscribers will be given at least 30 days' notice before any price increase takes effect.

5.2 Auto-renewal

Google Play and App Store subscriptions renew automatically at the end of each billing period and are charged to the payment method on file with that store unless cancelled before the renewal date. M-Pesa payments are one-time charges, not an auto-renewing subscription — Premium access via M-Pesa must be manually renewed each month and lapses automatically if not renewed.

5.3 Cancellation

App Store subscriptions are managed and cancelled from your Apple ID's Subscriptions settings. Google Play subscriptions are managed and cancelled from the Google Play Store app or Play Billing settings. Either way, cancellation takes effect at the end of the current paid period — you retain Premium access until then. M-Pesa Premium simply ends automatically 30 days after your last payment unless you pay again.

5.4 Free tier

A free tier remains available indefinitely with community incident alerts, up to 10 saved routes, and banner advertising.

6. Refund policy

Subscription fees are non-refundable for any billing period that has already commenced. If you cancel mid-month, you will not receive a partial refund — your Premium access continues until the end of that billing period.

Exceptions may be made at our discretion for technical errors that prevented access to Premium features during a paid period. Contact hello@solidcreatives.co.ke with details.

7. Disclaimer

Rada is a community-sourced information platform. Incident reports are submitted by individual users and are not verified by Rada before publication. Rada is not a substitute for official traffic information, emergency services, or your own judgement on the road.

We make no guarantees about the accuracy, timeliness, or completeness of any report on the platform. Always drive safely and in compliance with Kenyan traffic law.

The App is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the App will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of liability

To the maximum extent permitted by applicable law, Rada shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, the App — including but not limited to damages arising from reliance on community-submitted incident reports.

9. Changes to these terms

We may update these Terms of Service from time to time. Material changes will be communicated via email or an in-app notice at least 14 days before taking effect. Continued use of the App after changes take effect constitutes acceptance of the updated terms.

10. Governing law

These Terms of Service are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.

11. Contact

For questions about these terms, contact us at hello@solidcreatives.co.ke.